Cancellation Policy

At Prideful Palms we value your time and our therapist schedules. To ensure that we can offer high-quality service and accommodate all clients, we enforce the following policy: Advance Notice: Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment. Late Cancellation Fee: Cancellations made with less than 24 hours' notice will be charged 100% of the scheduled service price. No-Show Policy: Clients who fail to show up for an appointment without prior notice will be considered a "no-show" and charged 100% of the service fee. Late Arrivals: If you arrive late, your session may be shortened to fit the remaining time slot, and you are still responsible for the full cost of the original treatment. Card on File: We require a valid credit card on file to hold all bookings. Fees for late cancellations or no-shows will be charged directly to this card. Emergencies: We understand that sudden illnesses or emergencies happen. Exceptions are evaluated at the therapist's discretion.